The fee charged for, or the process of, transporting goods by lorry or truck.

An advertising campaign in small amounts over a long period of time to ensure that the public is continually aware of a product or service.

A method, usually in manufacturing, which ensures an efficient flow of work in a production process by taking into consideration any possible delays or problems which may occur.

Two companies, or a situation, in which both companies control a particular industry.

A type of auction which opens with a high asking price which is then lowered until someone accepts the auctioneers price, or until the sellers reserve price has been reached.

The substitution of a neutral or positive word/phrase with a replacement word/phrase that has a more negative/pesimistic effect. The opposite or inverse of a dysphemism is euphemism. Both are widely used in press and public relations communications. Extreme examples are unethical at best, and criminally dishonest at worst.

The opposite of Utopia, a society in which conditions are characterised by human misery, depirvation, squalor, disease, etc. The term is said to have been coined by by John Stuart Mill in 1868 in a UK House of Commons speech criticizing the government’s Irish land policy.

Electronic Business. Using the internet to conduct business or enable businesses to link together.

Electronic Commerce. The buying and selling of products and services over the Internet.

Electronic currency. Used on the Internet for making and receiving payments. Companies which provide this service include Paypal and E-Gold.