An individual who uses goods and services but who may not have been the purchaser.

Also called Personal Credit or Retail Credit. Loans given to consumers by financial institutions for household or personal use.

Money owed by people in the form of loans from banks or purchase agreements from retailers, such as ‘buy now pay later’.-

A group of selected people, usually a cross-section of a population, whose purchasing habits are monitored by an organization, in order to provide feedback on products, services, etc., which are used.

The price which the general public pays for goods and services.

CPI. A measure of inflation which involves regularly monitoring the change in price for everyday goods and services purchased by households.

Laws which protect consumers against unsafe or defective products, deceptive marketing techniques, dishonest businesses, etc.

An independent organization that protects the rights of individual customers and monitors companies to check for illegal practices.

Tax paid which is based on the price of services or goods, e.g. value added tax.

A situation in which the price of a commodity to be delivered in the future exceeds the immediate delivery price, often due to storage and insurance costs.