A salespersons attempts to persuade a potential customer to buy something, often using demonstration and argument.

The refusal of a potential customer to buy a product or service, often as a result of aggressive selling practices.

Known as VAT (Value Added Tax) in the UK. A tax based on the cost of a product or service which must be paid by the buyer. This tax does not apply to all goods or services.

Also known as Residual Value. The estimated value of an asset, for example a piece of machinery, which is to be scrapped or removed.

In a court of law, the practice by a lawyer of not mentioning a possible error which has occurred during a trial in the hope that it goes unnoticed and the lawyer can then use it as a basis for appeal.

In the UK, an educational course, sometimes lasting three or four years, which involves alternate periods of study, e.g. at university, and periods of work experience in business or industry.

A derogatory term for an employee who refuses to join a trade union, or who continues to work during a strike at their workplace. Also describes someone who accepts work or replaces a union worker during a strike.

The ability of a computer network, software, etc., to expand and adapt to increased demands of users. A system which can work on a small or large scale according to demand.

Means of making money by deceit or fraud.

A situation where the more scarce an item is, the more its worth.